Terms of Sale
The Enfamil Home Delivery service is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within the United States. For retail or institutional orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-318-7269 for Retail Accounts; 1-800-457-3550 for Drug Wholesaler, Military, Hospital and Other Non-Retail Accounts).
All products ordered through the Enfamil Home Delivery service will be shipped in full shipping cases according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions. Mead Johnson & Company shall not be obligated to accept an order until Mead Johnson & Company has shipped the product(s) described in the order.
Prices and quotations submitted are subject to change without notice. Prices are for full shipping case quantities. Taxes will be charged as applicable based on the state to which the product will be shipped. Additional surcharges may be applied for expedited delivery.
Mead Johnsons & Company may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details.
Mead Johnson & Company accepts American Express, Discover, MasterCard and Visa for internet or phone orders. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is shipped. Checks or Money Orders are accepted for mail-in orders only.
Enfamil Home Delivery orders are shipped using Fed Ex (Federal Express) Ground Service at no charge to the customer. Fed Ex (Federal Express) Ground Service normally delivers in 4-6 business days. Expedited (express) shipping with expected delivery in 1-3 business days is available for an additional charge. The expedited shipping charges are calculated based on the shipping destination. Overnight shipping is not currently available.
Orders can be shipped to locations within the 50 United States of America including Armed Forces of America collection locations.
Request for credit for products purchased through the Enfamil Home Delivery service must be made by contacting the Enfamil Resource Center at 1-800-BABY123. Returns will only be accepted for full, unopened shipping cases with at least 2 months of the shelf life remaining. Nursette® bottles are non-returnable.
Requests to return a product must be pre-authorized by calling 1-800-BABY123 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Mead Johnson & Company.
Enfamil or Mead Johnson Nutrition products that were purchased from a retail store can not be returned through the Enfamil Home Delivery service.
Contact the Enfamil Resource Center at 1-800-BABY123 within 48 hours of receipt to report damaged shipments.
Products that are out of stock through the Enfamil Home Delivery service can be backordered. Backordered items will be automatically shipped at the time product becomes available, and the customer's credit card will be charged at the time the product is shipped.
An email notification will be sent when out of stock product becomes available in lieu of or in addition to placing an item on back order. To receive an automatic email notification when the product is back in stock, click on the 'email notification' link for the out of stock item and follow the directions provided.
Processing of Orders
Enfamil Home Delivery orders are processed immediately. Changes can not be made once the order is submitted and a confirmation number is received.
Orders are shipped Monday - Friday except for the following company holidays:
- New Year's Day
- Martin Luther King Jr. Day
- President's Day
- Memorial Day
- July 4th Holiday
- Labor Day
- Thanksgiving Day
- Thanksgiving Friday
- Christmas Day
Enfamil Home Delivery orders may be scheduled for automatic processing and delivery for a maximum of 27 orders or no further in the future than 1 year from the order date. Prices for Scheduled Orders are locked at the time the order is created, but the credit card is not charged until the order is shipped. Taxes and surcharges for expedited delivery will be applied as applicable for the shipping destination.
Scheduled Orders can be changed prior to the scheduled ship date. However, changes to a Scheduled Order may result in recalculation of the product pricing and such changes may affect promotional offers.