Terms of Sale

Summary

The Enfamil Home Delivery service is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within the United States. For retail or institutional orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-318-7269 for Retail Accounts; 1-800-457-3550 for Drug Wholesaler, Military, Hospital and Other Non-Retail Accounts).

 All products ordered through the Enfamil Home Delivery service will be shipped according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.

Price

Prices and quotations submitted are subject to change without notice. Taxes will be charged as applicable based on the state to which the product will be shipped. Additional surcharges may be applied for expedited delivery.

Promotions

Mead Johnson & Company may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details.

Terms

Mead Johnson & Company accepts American Express, Discover, MasterCard and Visa for internet or phone orders. We also accept payment through PayPal and Amazon Pay. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is placed. Checks or Money Orders are accepted for mail-in orders only.

Shipping

Enfamil Home Delivery orders are shipped using Fed Ex (Federal Express) Ground Service. All orders over $100* qualify for free Standard Ground shipping and normally arrive in 4-6 business days. *Offer valid after all discounts have been applied. Expedited (express) shipping with expected delivery in 1-3 business days is available for an additional charge. The expedited shipping charges are calculated based on the shipping destination. Overnight shipping is not currently available.

Orders can be shipped to locations within the 50 United States of America including Armed Forces of America collection locations.

Returns

Request for credit for products purchased through the Enfamil Home Delivery service must be made by contacting the Enfamil Resource Center at 1-800-BABY123. Returns will only be accepted for full, unopened shipping cases with at least 2 months of the shelf life remaining.

Requests to return a product must be pre-authorized by calling 1-800-BABY123 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Mead Johnson & Company.

Enfamil or Mead Johnson Nutrition products that were purchased from a retail store cannot be returned through the Enfamil Home Delivery service.

Damage

Contact the Enfamil Resource Center at 1-800-BABY123 within 48 hours of receipt to report damaged shipments.

Back Orders

Products that are out of stock through the Enfamil Home Delivery service cannot be backordered.

Processing of Orders

Enfamil Home Delivery orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.

Orders are shipped Monday - Friday except for the following company holidays:

  • New Year's Day
  • Martin Luther King Jr. Day
  • President's Day
  • Memorial Day
  • July 4th Holiday
  • Labor Day
  • Thanksgiving Day
  • Thanksgiving Friday
  • Christmas Day