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Help Center & FAQ

Purchasing & Shipping

Roughly 24-48 hours after your order is submitted, you will receive an email with an order tracking number and link. Orders are not processed on weekends, so the email communication may take longer depending upon the day and time of order.

You can also get details about your order by logging into your Enfamil account and checking your Active Orders on the My Orders page.

If you still have questions, we’re here to help. Call us at 1-800-BABY123. We’re available Monday – Friday 8am-8pm EST/EDT and Saturday 9am to 5:30 pm EST/EDT.

You can also send us an email anytime and we’ll get back to you as soon as possible.

Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times. If you do need to update/change/cancel an order, you may give us a call at 1-800-222-9123 during our business hours, and we will do our best to assist you with this process.


Related: Terms of Sale

Unfortunately, at this time, the Enfamil Shop is not able to enroll any new subscribers into our program. We will keep you updated on when our subscription program will relaunch.

Enfamil Shop gift cards do not expire, so you can redeem now for any product available on or hold onto your card(s) until your preferred product is available. If you have any questions regarding gift cards, please visit our Contact Us page.

Ordering has been suspended through our wholesale channel. Product availability on the App will mirror the select products available at We apologize for the inconvenience.

At Enfamil, we are dedicated to giving the millions of babies and toddlers that rely on our formulas the best start in life.

We are currently experiencing increased demand for many of our brands. We recognize that the inability to find your favorite brands, in the format you are accustomed to, can be worrisome. We want to reassure parents that we have ample supply across the Enfamil family of brands to meet the needs of babies who rely on our formulas. We have increased production and continue to work with all of our distribution channels to ensure availability of product where you want it. Should you need assistance in finding the formula you need, please reach out to our Customer Service team 1-800 BABY-123 (222-9123).

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9 a.m. to 5:30 p.m. ET



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Monday - Friday:
8 a.m. to 8 p.m. ET

9 a.m. to 5:30 p.m. ET

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Closed all Federal Holidays.


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