Help Center & FAQs

Frequently Asked Questions

Orders

Order Cancellations

Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times.  If you do need to update/change/cancel an order you may give us a call at 1-800-222-9123 during our business hours and we will do our best to assist you with this process.  Thanks for your understanding.

Related: Terms of Sale

Returns

For all other returns or for instructions on returning products purchased through the Enfamil.com or Enfamil® Resource Center, you can contact us at 1-800-BABY123. Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT Saturday 8 a.m. – 4:30 p.m. CST/CDT. Please have your order number ready when you call.

 

  • Orders must be returned within 30 days of the purchase date.
  • Returns will only be accepted for full and unopened packages and must have at least 2 months of shelf life remaining.
  • Shipping charges cannot be refunded.

Related: Terms of Sale
Call Us

Call Us

1-800-BABY123

Monday - Friday: 7 a.m. to 7 p.m. CST/CDT

Saturday: 8 a.m. to 4:30 p.m. CST/CDT

 
Chat with Us

Chat with Us

Monday - Friday: 8 a.m. to 5 p.m. CST/CDT

 

Email Us

Email Us

Use this form anytime to send us an e-mail with any questions or comments about our products, company or services.