Help Center & FAQs

Frequently Asked Questions

Purchasing and Shipping Information

Expedited Shipping

Shipping can be upgraded to Expedited when the order is placed, and the shipping cost is paid for by the customer. The charge for this option is dependent upon the weight of the entire order.

These orders are expected to arrive within 2-3 business days. This shipping option can only be applied at the time of order.

Related: Terms of Sale

Free Shipping

All orders over $50* qualify for free Standard Ground shipping and will arrive within 4-6 business days. *Offer valid after all discounts have been applied.

Orders 250 lb and over are subject to ship by an LTL carrier.

Related: Terms of Sale

Order Cancellations

Once orders are placed they may not be able to be cancelled before shipping since we are working to meet our delivery times.  If you do need to update/change/cancel an order you may give us a call at 1-800-222-9123 during our business hours and we will do our best to assist you with this process.  Thanks for your understanding.

Related: Terms of Sale


For all other returns or for instructions on returning products purchased through the or Enfamil® Resource Center, you can contact us at 1-800-BABY123. Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT Saturday 8 a.m. – 4:30 p.m. CST/CDT. Please have your order number ready when you call.


  • Orders must be returned within 30 days of the purchase date.
  • Returns will only be accepted for full and unopened packages and must have at least 2 months of shelf life remaining.
  • Shipping charges cannot be refunded.

Related: Terms of Sale

Signature Required

Orders placed through our website or with our Enfamil® Resource Center do not require a signature, but the request to require a signature can be added by calling us at 1-800-BABY123. Our hours are: Monday – Friday 7 a.m. – 7 p.m. CST/CDT and Saturday 8 a.m. – 4:30 p.m. CST/CDT.


Orders are processed Monday through Friday, with the exception of company holidays.

Related: Terms of Sale

Standard and APO/FPO Shipping

Orders placed on or through our Enfamil Resource Center can only be shipped within/to the 50 states, we do not ship to territories, Puerto Rico, or PO Boxes.

Orders though or orders placed through our Enfamil® Resource Center can be shipped to military addresses. Shipping times do take longer and are estimated to arrive in 1-2 weeks. To set up your order for APO/FPO shipping please use the following:

Country – United States
State – Please choose one of the armed forces: Armed Forces Africa, Armed Forces Americas, Armed Forces Canada, Armed Forces Europe, Armed Forces Middle East, or Armed Forces Pacific.
ZIP – Please enter the associated zip code
City – Please enter either "FPO" or "APO"

Related: Terms of Sale
Call Us

Call Us


Monday - Friday: 7 a.m. to 7 p.m. CST/CDT

Saturday: 8 a.m. to 4:30 p.m. CST/CDT

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Monday - Friday: 8 a.m. to 5 p.m. CST/CDT


Email Us

Email Us

Use this form anytime to send us an e-mail with any questions or comments about our products, company or services.