Terms of Sale

 

Summary

The Enfamil Shop is intended for use by individual consumers who wish to have Enfamil® or other Mead Johnson Nutrition products delivered directly to a home, work or alternate destination within the United States.

The Enfamil Shop does reserve the right to audit customer ordering patterns at any time.  If the volume and frequency of the individual’s orders indicate that of a reseller or a wholesaler, we will withhold or remove any points accumulated from our rewards program.  We may also remove you from our ordering system and direct you to our Retail or Wholesale areas to be set up as a direct customer. 

For retail or institutional orders, please contact your sales representative or call Mead Johnson Customer Service (1-800-318-7269 for Retail Accounts; 1-800-457-3550 for Drug Wholesaler, Military, Hospital and Other Non-Retail Accounts).

All products ordered through the Enfamil Home Delivery service will be shipped according to the terms and conditions set out below. These terms and conditions apply to all orders whether received by mail, phone, or internet. By submitting an order, the customer will be deemed to have irrevocably accepted these terms and conditions, notwithstanding any additional or different terms, conditions or instructions.

Price

Prices and quotations submitted are subject to change without notice. Taxes will be charged as applicable based on the state to which the product will be shipped. Additional surcharges may be applied for expedited delivery.

Promotions

The Enfamil Shop  may offer promotional discounts at various times. Any promotional offers are only valid as expressly communicated in the promotional offer details and for the products listed.

Terms

The Enfamil Shop  accepts American Express, Discover, MasterCard and Visa for internet or phone orders. We also accept payment through PayPal and Amazon Pay. Charges, including any applicable taxes and shipping, will be applied to the credit card at the time the order is placed. Checks or Money Orders are accepted for mail-in orders only. If you’d like to place your order using this method, you need to contact the Enfamil Resource Center at 1-800-BABY123.

Shipping

Enfamil Shop orders are shipped using UPS Ground Service. All orders over $50* qualify for free Standard Ground shipping and normally arrive in 4-6 business days. *Offer valid after all discounts have been applied. Expedited (express) shipping with expected delivery in 1-3 business days is available for an additional charge. The expedited shipping charges are calculated based on the shipping destination. Overnight shipping is not currently available.

Orders over 250 lbs are subject to be shipped by less than truckload (LTL) carriers due to size of the order.

Due to size and packaging your order could arrive in multiple boxes or shipments.

Orders can be shipped to locations within the 50 United States of America including Armed Forces of America collection locations.

Enfamil Rewards Program

The Enfamil Rewards Program is intended for individual customers.  Customers that are ordering in larger quantities for wholesale or resell purposes will not be eligible for rewards points. We reserve the right to withhold or remove any points if accumulated since this program is for individual customers. 

Returns

Request for credit for products purchased through the Enfamil Shop  must be made by contacting the Enfamil Resource Center at 1-800-BABY123. Returns will only be accepted for full, unopened shipping cases within 30 days of the receipt of the product.   

Requests to return a product must be pre-authorized by calling 1-800-BABY123 before the product is returned to ensure credit is applied correctly. Any promotional offers that were valid at the time of an order may be deducted from the credit amount. The customer is responsible for shipping charges to return product to Enfamil.

Enfamil or Mead Johnson Nutrition products that were purchased from a retail store cannot be returned through the Enfamil Shop

Damage

Contact the Enfamil Resource Center at 1-800-BABY123 within 48 hours of receipt to report damaged shipments.

Back Orders

Products that are out of stock through the Enfamil Home Delivery service cannot be backordered.

Processing of Orders

Enfamil Shop orders are processed immediately. Changes cannot be made once the order is submitted and an order confirmation number is received.

Orders are shipped Monday - Friday except for the following company holidays:

  • New Year's Day
  • President's Day
  • Memorial Day
  • July 4th Holiday
  • Labor Day
  • Thanksgiving Day
  • Thanksgiving Friday
  • Christmas Eve
  • Christmas Day